Tuesday, July 26, 2011

Using Jawbone Icon with Avaya one-X Communicator

I have put the Plantronics CS60 into the drawer, and linked my Jawbone Icon headset (the little black thingy at the bottom of the picture) via BlueToooth to my laptop.

I was sooo looking forward to trying out the Jawbone with my Avaya one-X Communicator, so as soon as Global IT enabled the Bluetooth, it was time to test it out.

It has been a disaster so far, the Jawbone connected fine to the laptop and the one-X recognized the headset, but when you tried to make a call, the sound didn't come through until about 10 seconds went by, and the voice either did not work or intermittently worked.

This is really unfortunate - the Jawbone is such a nice headset, it fits into the ear and is comfortable to wear all day.

I did try it out with the Office Communicator and it worked really well, so I assume there must be some compatibility issue either with the one-X or the Avaya SparkEmulator.

So the Plantronics has come back out of the drawer :(

I will not give up though, I think this is a good way to go, I just need so time to figure out where the 'blockage' is...

Never give up, never surrender!